Privacy Policy

Broome Tech & Business Hub – Data Privacy Policy

Broome Tech & Business Hub (“BTB Hub”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a secure, transparent and responsible manner. This policy explains what information we collect, how we use it, and the rights you have regarding your data when using our website, booking system and services.

1. Information We Collect

We may collect the following types of information when you interact with our website or book a service:

Personal Information

• Name, email address, phone number

• Business or organisation name

• ABN, billing details and payment information

• Identification provided during visitor check-in or membership registration

Usage & Technical Information

• IP address, browser type and device information

• Pages visited, time spent on the site and referral sources

• Cookies and tracking data used for website performance and analytics

Booking & Access Information

• Workspace, meeting room or event bookings

• Access log data if you use member portals, fobs or digital check-in systems

• Visitor names and check-in records for safety and security

2. How We Use Your Information

We use your information to:

• Provide coworking and meeting room services

• Manage memberships, bookings and invoices

• Communicate updates, confirmations and important notices

• Maintain the safety and security of the Hub

• Improve our services, website and user experience

• Comply with legal, regulatory or insurance obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary:

• Service Providers: Payment processors, booking systems, IT and website support providers

• Regulatory or Legal Requirements: If required by law, a court order, or to protect the safety of BTB Hub, our members or visitors

• Emergency Situations: To assist medical or emergency personnel if required

All third-party providers must handle your data securely and in accordance with applicable privacy laws.

4. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how users interact with our site. You can manage cookie preferences through your browser settings.

5. Data Storage & Security

We take reasonable steps to protect your information from unauthorised access, loss or misuse. Data may be stored securely in Australia or overseas, depending on the systems used (e.g., cloud-based platforms or email providers).

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your data where appropriate

• Opt-out of marketing communications

• Raise a concern or complaint about how your data is handled

To exercise these rights, please contact us.

7. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal requirements, resolve disputes and maintain accurate records.

8. Links to External Sites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices, and we encourage users to review those policies independently.

9. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have questions, concerns or requests regarding this policy or your personal information, please Contact Us.