Privacy Policy

At Broome Tech & Business Hub (“we”, “us” or “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with BTB Hub, including through our website, enquiries, memberships, bookings, events, payments and other services.

It applies to members, customers, website visitors, prospective clients and other people who interact with BTB Hub.

1. What personal information we collect

We may collect the following personal information:

Your name and contact details (e.g. email, phone number)
Information you provide when you submit a form, sign up for our newsletter, or make a purchase
Website usage data through cookies and analytics tools

2. How we collect your information

We collect personal information:

Directly from you (e.g. when you contact us or complete a form)
Automatically via your use of our website (e.g. IP address, browser type, pages visited)

3. Why we collect your information

We collect your personal information to:

Provide and improve our products/services
Communicate with you (e.g. respond to enquiries, send newsletters)
Analyse website usage to enhance user experience
Comply with legal obligations

4. Disclosure of personal information

We do not sell your personal information. We may disclose it to:

Trusted third-party providers (e.g. email marketing platforms, analytics providers)
Law enforcement or government agencies if required by law

5. Security of your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no data transmission over the internet is 100% secure.

6. Access and correction

You may request access to the personal information we hold about you or ask for corrections. Contact us using the details below.

7. Cookies and third-party tools

Our website uses cookies and third-party tools (like Google Analytics) to collect data and improve your experience. You can disable cookies via your browser settings.

8. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

9. Overseas data disclosure

Some of our trusted third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately and in accordance with applicable privacy laws.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us.

Last updated 7 September 2026